01
Understand
Understand what the guest is really trying to achieve before deciding how to help, rather than simply answering the surface-level question.
SERVICE & FRIENDSHIP
Two Golden Keys.
A Professional Standard.
The value of the golden keys is not magic; it is professionalism built through experience, judgement, relationships, human understanding and continuous learning.
02
Connect
Draw on destination knowledge, trusted relationships and support from members worldwide to find a reliable way forward.
03
Deliver
When the original plan is not possible, keep looking for alternatives and do everything possible within legal, ethical and safety requirements.
MEMBERSHIP
Who Can Become a Member?
Basic Requirements
- At least five years of front-office experience in a hotel, including at least three years working as a concierge.
- Two recommendations from association members who have each served for at least one year.
Membership & Role
- Members must be directly employed by a hotel and work on property.
- Members generally work at the hotel lobby concierge desk or a related guest-service point.
- Full members wear the crossed golden keys on their uniform lapel.
Membership Applications in Chinese TaipeiRecruitment periods, document reviews, interviews and application requirements are announced on the association’s official Facebook and Instagram accounts.
OUR SERVICE
We Serve People
Exceptional concierge service is not simply about completing an itinerary; it is about understanding each person’s expectations, pace and preferences.
YOUR KEY TO TAIWAN
K — Knowledge
Destination Knowledge & Local Insight
E — Ethics
Professionalism, Integrity & Ethics
Y — Your Journey
Putting the Guest’s Journey First
THE KEYS
The Badge Represents Responsibility
The golden keys identify a professional and represent a public commitment to the standards of guest service.
“The badge opens a door.
The profession opens possibilities.”